RACF

Account Management Office

Centrally Administered Passwords

Contacts

The Account Management Office is responsible for a variety of activities, some of which are listed below:

Hours of Operation:

8:00 AM to 5:30 PM

Phone:  631-344-5522
Fax: 631-344-2140

The Account Management Office is located in Building 129 on Technology Avenue.
After Hours Support



Account Request Form

To submit a request to the Account Management Office for an account, please use the online Account Request form link below or call the ITD Helpdesk at 631-344-5522 or on-site at extension 5522. The following prerequisites are mandatory in order to obtain a new or retain an existing computer account on BNL systems:

  • Valid employee or guest number. To obtain a guest number click here.
  • Completed the BNL Online Cyber Security Training. Please note, confirmation of training may take up to 24 hours to process.
  • Have a signed copy of the Computer Use Agreement on file. For more information on the CUA click here.
Online Form Account Request Form
All prerequisites listed above must be completed in order to obtain a new computer account on BNL systems.

ITD's Cyber Security Office reserves the right to terminate the access of any individual who violates the BNL User Agreement or who otherwise negatively impacts the effective operations of BNL resources.

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Changing or Resetting Passwords

In an effort to help streamline the way we do business, the Account Management Office will offer users two methods of changing or resetting their passwords. A Self-serve method or call the ITD Helpdesk for assistance.

Self Serve Method

Users running a Windows client can change their own password from their workstation as long as their account has not expired. Users must adhere to all BNL Password Procedures.

  • Press Ctrl+Alt+Del at the same time on your keyboard
  • A popup security window should appear
  • Press the <Change Password...> button
  • Make sure your <User Name> is correct
  • Make sure you select <BNL> as your domain
  • Input your <Old Password> in the field provided
  • Input your <New Password> in the field provided
  • Confirm your <New Password> in the field provided
  • Press the <OK> button

    Your password has been changed. Press the <Cancel> button on the pop up security window to go back to your desktop.

If you do not use a Windows client, but you do make use of certain WEB Applications that authenticate through the BNL NT Domain, like Outlook Web Access or SBMS, you must change your password prior to it expiring through one of the following methods. Users must adhere to all BNL Password Procedures.

  • Use any BNL Windows workstation connected to the BNL domain
      - Press Ctrl+Alt+Del at the same time on your keyboard
      - A popup security window should appear
      - Press the <Change Password...> button
      - Input your <User Name> in the field provided
      - Make sure you select <BNL> as your domain
      - Input your <Old Password> in the field provided
      - Input your <New Password> in the field provided
      - Confirm your <New Password> in the field provided
      - Press the <OK> button

    Your password has been changed. Press the <Cancel> button on the popup security window to go back to your desktop.
  • Please try using Outlook Web Access (OWA) to change your password.

If you have any questions or experience any problems changing your password, please contact the ITD Helpdesk on 631-344-5522.

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ITD Helpdesk Assistance

In an effort to protect our customers and to make our network more secure, we are implementing the following procedure only for password reset requests conducted over the telephone. This will avoid having to require visits to the Account Administration Office (with badge in hand) just to reset a password.

When calling the Helpdesk or extension 5522 (for a password reset), ALL customers will be REQUIRED to provide the Helpdesk analyst with the following personal information which will be used to authenticate the caller:

  1. Life or Guest Number
  2. Day and Month of birth
  3. Home Zip Code
  4. Last 4 digits of Social Security Number (unless the user does not have a SSN)

Please be advised that the Helpdesk analysts are only provided with the above portions of personal data and do not have access to additional personal information. This information is retrieved via a special screen developed just for this purpose and has been approved by the Human Resources Division.

During normal business hours (8:00 AM-5: 30:PM Monday - Friday), our Helpdesk analysts will be required to ask each caller requiring a password reset or account assistance for the above information before service can be provided.

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Questions/Concerns

Questions and concerns about accounts handled by the Account Management Office should always be directed to the ITD Helpdesk at 631-344-5522. The Helpdesk should be able to answer most questions, or will open a Trouble Ticket initiating a response from the appropriate ITD representative. Calls made directly to the Account Management Office re: problems with accounts will be referred back to the ITD Helpdesk, and will only be handled once a Trouble Ticket has been assigned to it.

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Last Modified: May 12, 2014
Please forward all questions about this site to: Web Services