RACF

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Customer Support
Cyber Security
Enterprise Computing Services
Network Services
BCF Facility Services
Web Services
Unix Services
Overview
Overview
Overview
Overview
Overview
Overview
Overview

Cyber Security

  • Policy Development: Developing and communicating Cyber Security policy and processes.
  • Network and Application Review: Reviewing and approving all external connections to and from the BNL Intranet.
  • Incident Investigation: Investigating Cyber Security “incidents” that are referred to the Cyber Security Incident Response Team (CSIRT). CSIRT will assist local administrators with technical and forensic investigations.
  • Intrusion Detection Management: Supporting the Intrusion Detection system at BNL, which includes tracking events, assessing risk, and continuously tuning the system to help mitigate identified risks.
  • Counterintelligence and Anti-terrorism Support: Assisting Counterintelligence and anti-terrorism efforts at the Lab.
  • Technology Evaluation: Evaluating new security-related technologies to assess their value to BNL’s scientific and administrative communities.
  • Requirement Gathering: Gathering requirements and impact analyses from the Lab’s Scientific communities to implement the right balance of Cyber Security vs. open collaboration.
  • Vulnerability Scanning: Providing system administrators with patch information for the major Operating Systems at BNL; sending alerts regarding high-risk vulnerabilities.

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Customer Support

  • Service Desk: Provides level I IT phone support and Account Management processing to BNL users and guests.
  • Deskside Support: Provides level II support for BNL users and guests. Troubleshoot and repair computer hardware software or printer related issues. New PC setups for users consisting of setting up the caller’s new system to comply with all BNL policies and migrate the caller’s data from their old system.
  • Configuration Management: Provides level III support and desktop management to BNL users and guests. Level III support consists of troubleshooting desktop issues not resolved by Deskside support. Desktop Management consists of using various software tools to ensure all desktops on the BNL campus network have the required security settings and critical security updates applied. The team will also test new software and security setting changes to ensure they will function correctly.
  • Virus Protection: Providing/maintaining anti-virus software for the Laboratory’s desktops and servers on the Windows platform, and responding to virus-related emergencies.
  • Windows System Administration: Remediation of Windows desktops, managed with desktop and subnet scanning, Microsoft Windows Update, and manual patch installations.

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Enterprise Services

  • Enterprise Applications: Administer and maintain all enterprise software systems such as the Exchange Enterprise email environment, Blackberry services.
  • Server Infrastructure: Maintain all Administrative Servers located in the data center of building 459, such as PeopleSoft Financials, HR and Payroll, BNL NT1, Web Req, and SAF (NSLS).
  • Computer Operations: Monitor and control the operation of all Administrative Applications, operating systems, system backups located in the data center of building 459 and the UNIX/Linux backups performed in building 515.
  • NTP Time Service
      Network Time Protocol (NTP)

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Network Services

  • Name Service and DNS: Registration and maintenance of IP addresses.
  • LAN/WAN Consultation and Design: Design of high-speed TCP/IP LANS and WANS; consultation and designs for Wireless data networks.
  • Network Installations: Assistance is available for all new cable installations and for modifications to existing networks; assistance in network intra-structure configuration.
  • LAN Troubleshooting & Operation: Troubleshooting Local Area Networks and assistance with network hardware maintenance and administration.
  • Pagers: Site-wide full-service tone, voice, and alphanumeric pagers. An email-to-pager capability is also available.
  • Telephones: Support of the BNL PBX telephone system, including, e.g. standard single-line units, electronic multi-button sets and Cellular telephones.
  • Voice Mail: Support of BNL’s Voice Mail system, and assistance with using the extensive capabilities of the system.
  • Video Conferencing Services: Provide Videoconferencing rooms, equipment and reservation service, which facilitate individuals or groups to collaborate with colleagues anywhere in the world.
  • Audio Conferencing Services: Provide end-users with audio conference bridge services.
  • Streaming Video: Live broadcasts and prerecorded video on demand programs are provided to the desktop.

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BCF Facility Services

  • Management of Brookhaven Computing Facility (BCF) - The mission of BCF is to provide a modern, cost-effective, centralized computing and network infrastructure to the Laboratory's scientific and technical programs.
  • BCF Safety Training - All BCF users are required to take BCF safety training before they are permitted to access the BCF without an escort. The course must be completed annually so that users stay familiar with potential hazards and learn of significant changes to the facility. Click here to begin training.
  • Hardware Server Support:
      - Sun Solaris Clusters (Sun65, Sun2, etc.)
      - ITD and CSC Linux Clusters
      - Silicon Graphics Visualization Servers
      - Riken BNL and USDOE Research Center QCDOC computers
      - New York Center for Computational Sciences BlueGene/L Computer (New York Blue)
      - RHIC/Atlas Computing Center
      - Several Other Departments’ Servers

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Web Services

  • Web Hosting: Allows users to post web pages on public or internal-only BNL web servers.
  • Content Management: For each web account, content can either be maintained by the department, division, or project that owns it or it can be updated and maintained by ITD's Application Services Group.
  • VeriSign Digital ID/SSL Certificates: An easy way to control the issuing, renewing, and revoking of certificates, and the access privileges associated with each certificate, is by having a centralized management system. The Information Technology Division (ITD) has the capabilities of managing SSL certificates for the Laboratory.
  • Search Engine: Allows web content to be found when users type in search "words" and /or "phases" in the BNL Search Engine. Unless websites are indexed, users may not find your web pages when doing a web search.
  • Web Statistics: View custom summary reports of web activity and statistical information online. These reports are generated from log files from web servers owned by ITD or by the user.
  • Database Support: Database integration using PHP/JDBC/MySQL/Oracle. Microsoft-based applications in the following areas - Visual Basic, Active Server Pages (ASP), Active Directory, Exchange, Transaction Server, SQL Server and Oracle.

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Unix Services

  • Maintain Scientific Software: Administer and maintain Unix licensed and public domain software such as Mathematica and Ansys.
  • Server Infrastructure: Maintain all Solaris/Linux Servers located in the data center of building 515, such as SUN2, SUN65, and the Linux clusters.
  • Computer Operations: Monitor and control the operation of all Solaris/Linux systems located in the data center of building 515.
  • Cluster Management: Monitor and operate the Linux and Apple clusters located in the BCF Lab A.
  • Support Critical Infrastructure Applications: SMTP Email gateways, LDAP Directory services, Datacenter NIS, RedHat Network Satellite Server, and DNS.
  • System Installations: Support for installing, configuring and securing your Unix/Linux machines.
  • Web Hosting: Includes CGI, PHP, MySQL, and JAVA. Space is available for your critical web site on our high-availability toolbox machines, which are backed up daily.
  • Mailing Lists: Maintenance of the Mailman server, serving over 325 mailing lists for the campus community, allowing collaboration with users all over the world.

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Last Modified: June 5, 2013
Please forward all questions about this site to: Web Services