Canceling Account Codes and Voicemail
Avoid Unnecessary Charges to Reactivate a Mailbox
- Telephone Service Representatives (TSRs) must notify Telecom Services when Account Codes or
Voice Mailboxes are no longer needed (typically, when the owner
leaves BNL employment). Not doing this has resulted in many
invalid or unused account codes in data bases and has forced us to
do avoidable rebuilds of mailboxes.
- In the case of mailboxes, it is important to have employees
who are giving up a mailbox delete all messages and give the
existing password to the responsible supervisor. The mailbox can
then be assigned by the department/division to a new person who
(knowing the mailbox's old password) can define a new password and
go on to use the mailbox with reasonable expectation of security.
- If a mailbox is abandoned with an unknown password, then
transfer to a new owner will require a reset of the mailbox
password by Telecom Services.
- A mailbox can also be deleted and re-created for a new owner.
Any messages left behind from the previous owner will be lost.
Telecom Services recommends this, as it will give the new owner a
front-end tutorial when calling into the mailbox for the first
time. Instructions for setting up the password and recording
the owners name and greeting is provided by the system.
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Last Modified: March 23, 2010
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