General Information

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Contact Information

For Support and Questions

The Enterprise Service Desk (helpdesk) is the central point of contact for help, service, and support.

Email: itdhelp@bnl.gov
Phone: 631.344.5522

Normal business hours of operation are from 8:00 am to 5:30 pm Monday thru Friday. Enterprise Service Desk Analysts will make every attempt to resolve your how to questions, password resets and service requests over the phone.

Off-hour Phone

Calls are answered by an answering service 24 hours a day 7 days a week. The operator will take your information and a description of your issue and forward it to the ITD Helpdesk. If your issue is an emergency, the operator will contact an ITD support technician that will call you back within 1 hour. All non-emergency issues will be handled the next business day.

Off-hour Emails

Will be handled on the next business day.