Receive your voicemails as emails! With single inbox, you can access voice messages in your default email application. Single Inbox offers the ability to integrate the functionality and convenience of BNL voicemail with BNL email. When fully integrated, single inbox allows individuals to listen to their voicemail messages from their email inbox.
You can delete voice messages from your email program just as you do email messages. For some email programs (other than Outlook), you may need to periodically purge your deleted messages folder to completely delete voice messages.
No. You cannot record voice messages or replies to voice messages from your email program.
Yes. You can reply to voice messages as you would with a regular email if the message is from a valid BNL email address (email@example.com). Hint: the user name will be in the “from field” of the message.
If the message is not from a valid BNL email address and you click reply to that message, the email will go to firstname.lastname@example.org, which is not a valid email address.
Just use the Forward option as you would with a regular email.
The envelope icon in the Outlook inbox will not change from a closed envelope to an open envelope, as it does with regular emails. This is a known issue between Cisco (the Lab’s voicemail provider) and Microsoft. This may be fixed in future software releases.
No. Automatic Replies (Out of Office) messages that you set up in Outlook are ignored by the voicemail system and will not reach those who leave you voicemail messages.
Yes. Deleting a voice message from within the Outlook Inbox triggers the voicemail message to be removed from your voicemail system. This clears the red message waiting light on your phone. (This may take up to 30 seconds.)
No. The message will be removed from the voicemail system and the red message waiting light on your phone will be cleared. (Again, this may take up to 30 seconds.)
Yes, but the voice messages will be marked as read and the message waiting light on your phone will be cleared. (Again, this may take up to 30 seconds.)