Form data disappears when I use my "Back" button
Microsoft Internet Explorer Users
Scenario 1: You fill out an online web form with data, submit it and get a an error message that you are missing information. You are asked to go back to the form and correct the errors. Following the directions, you press your browser's < Back > button to go back and correct the form and re-submit it, but problems develop.
Scenario 2: You fill out an online web form with data, submit it and get a Thank You confirmation that your information was sent. Your asked if you would like to submit another form with similar data. Following the directions, you press your browser's < Back > button to go back and re-submit the same form using similar information, but problems develop.
Users may experience one or both of the following problems when using Microsoft Internet Explorer.
Correcting the Problem
Users may experience the above problems because they are viewing a web page using a Secure Socket Layer (SSL). SSL certificates are used for securing online transactions. Web pages using SSL will have a letter "s" after the "http" in its URL.
For example, https//www.something.com
To correct the problem, try the steps below. If this does not fix your problem, contact the ITD helpdesk for assistance at email@example.com.
Explanation of option:
Problem Still Occurs!
If the problem still occurs, try resetting your browser back to the default factory settings.
Resetting Local Intranet
If you have a question that is not addressed in these pages, please send an email to firstname.lastname@example.org.
Last Modified: February 1, 2008