General Lab Information

Health & Wellness

Phone or Videoconference Appointment with a Doctor

If you are enrolled in the Lab’s Aetna medical plan, schedule a phone or videoconference appointment with a doctor with Teladoc, 24 hours a day, 365 days per year.

Reach Teladoc at teladoc.com/aetna or call (855) 835-2362

Teladoc gives you access to quality medical care through phone and video consults 24 hours a day, 365 days a year. Try Teladoc when you need consultation for conditions like cold and flu, bronchitis, allergies, sinus problems, respiratory infection, and more. Virtual care remains a highly effective method for evaluating and treating illnesses from the comfort of one’s home, while minimizing exposure to others who are ill. For the next 90 days (starting on March 6, 2020), Teladoc will not charge any copayment. And, with your consent, Teladoc will provide information about your Teladoc visit to your primary care physician.

This information is applicable to all four of the Lab’s Aetna Medical Programs.

To request a consult to talk to a doctor, visit the Teladoc website, log into your account and click “Request a Consult,” or call Teladoc at (855) 835-2362 to request a consult. Consults can also be requested via Teladoc’s free smartphone apps.

To set up your account:

  • Online: Go to teladoc.com/aetna and click “set up account.”
  • Mobile app: Download the app and click “Activate account.” Visit teladoc.com/mobile to download the app.
  • Call Teladoc: Teladoc can help you register your account over the phone. Call (855) 835-2362.

Learn more about Teladoc.

Ask a Nurse About Health Issues

If you are enrolled in the Lab’s Aetna medical plan, ask a registered nurse about health issues with the Aetna Informed Health Line, 24 hours a day, 365 days per year.

Call (800) 556-1555

With the Informed Health Line, you can speak to a registered nurse about health issues whenever you need to. It’s toll-free. You can call as many times as you need at no cost. This information is applicable to all four of the Lab’s Aetna Medical Programs. Learn more (PDF).

Get Important Information About the Lab’s Aetna Health Coverage

Call (855) 586-6961 or see www.aetna.com for questions about coverage and access to care.

Important Aetna updates

  • Aetna will waive copayments for all diagnostic testing related to COVID-19. This policy will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any approved laboratory location.
  • For the next 90 days, Aetna will not charge any copayment for telemedicine visits through Teladoc or other in-network providers that live video-conference sessions.
  • Through Aetna's Healing Better program, members who are diagnosed with COVID-19 will receive a care package.

Updates for enrollees in the EyeMed vision care program

This update provides additional clarification on use of benefits. As with all managed care organizations, EyeMed is required to follow COVID-19 guidance and protocols provided by the Centers for Disease Control and Prevention (CDC), and state and local public health and insurance departments. We recommend you follow CDC guidelines regarding routine eye exams, including postponing routine visits. While the CDC is discouraging routine visits, the Cybersecurity and Infrastructure Security Agency has determined that optometry is an essential service. There are circumstances that may arise where you need to receive new glasses, lenses or contact lenses, or obtain replacements. This updated FAQ will provide some additional clarification.

Download the Member FAQ (PDF)

Talk to a Counselor

Talk to a counselor about stress, work, or family concerns with Magellan EAP Counselling Services (800) 327-2182 or www.MagellanAscend.com Choose from a national network of licensed professionals trained to help with common challenges such as stress, anxiety, grief, marital/family relationship concerns, parenting, addictions, and more.

Key features

  • Provided at no cost to you and your household members
  • You can benefit from up to five pre-paid counseling sessions
  • Confidential and provided by third party
  • Meet with a counselor face-to-face or video conference (available for participating providers)

To find a counselor using the online tool, visit Magellan at www.MagellanAscend.com, Click on “Find My Company/Log In.” Under “Company Search” enter “Brookhaven National Laboratory,” and then click “Go.” Click on “online search tool” and then do a provider search. Under the “Choose a Provider” drop down menu, select “Telehealth EAP” for counselors who provide videoconference sessions. Otherwise, select “Employee Assistance Prog.” Put in your geographical criteria (zip, address, or state/county) and click “search.”

Note that for videoconferencing counseling sessions, the provider must be in N.Y. State. Some search results may show counselors with out-of-state phone numbers – however they are located in New York, and are allowed to provide care to Brookhaven Lab employees.

This information is effective immediately and is subject to change.

Trouble Sleeping? Try Magellan’s Restore App

Are you experiencing sleep difficulty and insomnia? Try using Magellan’s Restore, a six-session program proven to assist with insomnia and other difficulties with sleep. It offers skills, techniques, and exercises that can improve your mood and promote better sleep. There is no cost to download and use this app.

Visit the Restore information page on the Magellan website to learn more and to download the app to your iOS or Android device.