Carmen Jorge

My journey began on the front lines, where I learned that true service excellence stems from genuine connections—both with guests and within the team. Over the years, I’ve refined my ability to anticipate needs, solve challenges with agility, and foster an environment where every team member feels valued and empowered.

What drives me is the belief that hospitality is about more than just service; it’s about building relationships rooted in trust and mutual respect. I strive to lead by example—lifting others up, encouraging collaboration, and inspiring confidence. I’ve successfully led diverse teams through changes and growth, always maintaining a focus on excellence and continuous improvement.

Beyond the operational expertise, I bring a personal touch to my professional relationships. I understand the importance of authentic communication and the power of empathy in creating a positive workplace culture. My goal is to not only enhance guest satisfaction but also to cultivate a team that feels inspired, motivated, and connected.

As a seasoned professional, I am always eager to learn, share insights, and contribute to a community of like-minded hospitality leaders. Whether it’s navigating complex challenges or celebrating team successes, I believe that trust, resilience, and genuine care are the cornerstones of enduring success in this industry.