Emotional Intelligence
Emotional intelligence is the ability to identify and regulate our emotions, to recognize the emotions of other people and feel empathy toward them, and to use these abilities to communicate effectively and build productive relationships.
Learn
Choose at least one resource below. Commit to the learning experience. Then… discuss.
Enroll in instructor-led training
- Emotional Intelligence professional development course
- Managing Conflict with Social Styles professional development course
Watch
'The Future of Work', an extended interview between Futurist Jacob Morgan and Daniel Goleman, father of Emotional Intelligence. Or choose from a selection of other videos.
Read
- What People Still Get Wrong About Emotional Intelligence, a Harvard Business Review article by Daniel Goleman
- Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman
- Crucial Conversations: Tools for Talking When Stakes are High by Joseph Grenny
- Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson
Discuss
Recommend the resource(s) to others and discuss your reflections, questions, and what you learned. Focus on questions like the following.
- Why does Emotional Intelligence matter?
- What resonated for you from the learning resource you chose?
- When has your Emotional Intelligence impacted a work situation (negatively or positively)
- What Emotional Intelligence behaviors/skills do you want to master? What are some things you can do to achieve this?
- Discuss how will you intentionally apply what you learn on the job. Then… take action.
Take Action
Accountability and Feedback
Find an accountability partner; someone you can check in with periodically to continue the discussions, role play real life scenarios.
Seek feedback from them and others; ask, “how am I doing” through the lens of this theme? Do you see the changes I said I would make? What's been the observable impact?
Continue Exploring
- Take a free Harvard Business Review EI Quiz. Reflect on your score and feedback. Identify a skill or behavior you want to work on. Add that to your DEI Goals in the ePerformance system.
- Download this tip-sheet (PDF)
- Read and share this article on the 7 Habits of Emotionally Intelligent People
- Explore additional resources from the SixSeconds Emotional Intelligence Network
Seek Support
Contact the DEI team or Learning and Development for support, with questions, to share feedback
What actions will you take this week...
To support DE&I at the Lab? To achieve your DE&I Performance Goal(s)? Write down your actions/intentions for the week, post near your desk, share them with your manager/colleagues.
Video Resources
- Emotional Intelligence in the Workplace (1:56)
Are you good at recognizing other people’s emotions? How about practicing active listening or regulating your emotions? These are a few components of emotional intelligence. - What Is Emotional Intelligence? (1:53)
If you’re an aspiring leader or manager, there’s an important element that can set you apart from peers with similar skills and knowledge: emotional intelligence. Here’s an overview of what emotional intelligence is. - What is Emotional Intelligence? (2:19)
An animated explanation of emotional intelligence - What is Emotional Intelligence and 4 Tips For EQ Development (3:39)
What Emotional Intelligence is and actionable tips to improve it
- Leading with Emotional Intelligence in the Workplace (3:37)
- Teacher Makes Shocking Error But His Response is Priceless (3:10)
- Why Emotional Intelligence Matters (8:00)
Daniel Goleman Animated Book Review. Goleman presents research data suggesting that children who identify, understand, and respond to emotions with calm and collective reason, and empathy not only fare better in school, but in adulthood, relationships, and careers. - How to Improve your Emotional Intelligence (for career success) (9:23)
Three strategies to hone your emotional intelligence skills to be able to position yourself for career advancement and leadership opportunities.
- How To Master Your Emotions (10:01)
If you want to learn how to master your emotions then simply follow the seven steps to emotional mastery outlined in this self improvement video. - IQ vs Emotional Intelligence (10:29)
Daniel Goleman Emotional Intelligence Book Summary -
Four ways to build a human company in the age of machines (11:36)
TED Talk by Tim Leberecht - How to Lead with Emotional Intelligence (12:49)
- How Emotional Intelligence Makes Leaders More Impactful (16:12)
Gemma Garcia Godall | TEDx Barcelona
