General Lab Information

Health & Wellness / Benefit Updates

COVID-19 Testing Sites

To assist Lab employees, the Lab’s Occupational Medicine Clinic has identified several walk-in centers that will conduct a COVID-19 PCR test to detect active infections. Some also have the capability to test for IgG antibodies starting several weeks after the infection. Aetna is waiving member cost-sharing for COVID-19 diagnostic testing. See details and a list of testing sites.

Phone or Videoconference Appointment with a Doctor

If you are enrolled in the Lab’s Aetna medical plan, schedule a phone or videoconference appointment with a doctor with Teladoc, 24 hours a day, 365 days per year.

Reach Teladoc at or call (855) 835-2362

Teladoc gives you access to quality medical care through phone and video consults 24 hours a day, 365 days a year. Try Teladoc when you need consultation for conditions like cold and flu, bronchitis, allergies, sinus problems, respiratory infection, and more. Virtual care remains a highly effective method for evaluating and treating illnesses from the comfort of one’s home, while minimizing exposure to others who are ill.

For the 90 days beginning March 6, 2020, Teladoc is not charging any copayment. Beginning June 5, 2020, Teladoc will charge the applicable cost-sharing based on the terms of the Aetna plan – except for coronavirus (COVID-19) testing and a related consultative visit including antibody testing with an in-network health care provider, which will continue to be provided without cost sharing (deductibles, copayment, coinsurance). With your consent, Teladoc will provide information about your Teladoc visit to your primary care physician.

This information is applicable to all four of the Lab’s Aetna Medical Programs.

To request a consult to talk to a doctor, visit the Teladoc website, log into your account and click “Request a Consult,” or call Teladoc at (855) 835-2362 to request a consult. Consults can also be requested via Teladoc’s free smartphone apps.

To set up your account:

  • Online: Go to and click “set up account.”
  • Mobile app: Download the app and click “Activate account.” Visit to download the app.
  • Call Teladoc: Teladoc can help you register your account over the phone. Call (855) 835-2362.

Learn more about Teladoc.

Ask a Nurse About Health Issues

If you are enrolled in the Lab’s Aetna medical plan, ask a registered nurse about health issues with the Aetna Informed Health Line, 24 hours a day, 365 days per year.

Call (800) 556-1555

With the Informed Health Line, you can speak to a registered nurse about health issues whenever you need to. It’s toll-free. You can call as many times as you need at no cost. This information is applicable to all four of the Lab’s Aetna Medical Programs. Learn more (PDF).

Get Important Information About the Lab’s Aetna Health Coverage

Call (855) 586-6961 or see for questions about coverage and access to care.

Important Aetna updates

  • Aetna will waive copayments for all diagnostic testing related to COVID-19. This policy will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any approved laboratory location.
  • For the next 90 days, Aetna will not charge any copayment for telemedicine visits through Teladoc or other in-network providers that live video-conference sessions.
  • Through Aetna's Healing Better program, members who are diagnosed with COVID-19 will receive a care package.

Talk to a Counselor

Talk to a counselor about stress, work, or family concerns with Magellan EAP Counselling Services. Call (800) 327-2182 or visit

Choose from a national network of licensed professionals trained to help with common challenges such as stress, anxiety, grief, marital/family relationship concerns, parenting, addictions, and more.

Key features

  • Provided at no cost to you and your household members
  • You can benefit from up to five pre-paid counseling sessions
  • Confidential and provided by third party
  • Meet with a counselor face-to-face or video conference (available for participating providers)

To find a counselor using the online tool, visit Magellan at, Click on “Find My Company/Log In.” Under “Company Search” enter and select “Brookhaven National Laboratory,” then select “Brookhaven Science Associates,” and then click “Go.” Click on “Find Care” and then do a provider search. Under the “Choose a Provider” drop down menu, select “Telehealth EAP” for counselors who provide videoconference sessions. Otherwise, select “Employee Assistance Prog.” Put in your geographical criteria (zip, address, or state/county) and click “search.”

When you find a counselor, don’t call their office phone number directly. Instead, you must first open an EAP case through Magellan. Either call the toll free line at (800) 327-2182 or click on the “Online EAP Referral” button and follow the prompts to complete the referral process. 

This information is effective immediately and is subject to change.

Trouble Sleeping? Try Magellan’s Restore App

Are you experiencing sleep difficulty and insomnia? Try using Magellan’s Restore, a six-session program proven to assist with insomnia and other difficulties with sleep. It offers skills, techniques, and exercises that can improve your mood and promote better sleep. There is no cost to download and use this app.

Visit the Restore information page on the Magellan website to learn more and to download the app to your iOS or Android device.

Benefit Updates Resulting from the Pandemic

Mid-year Changes to Health Care Flexible Spending Account (FSA) Elections in Response to COVID-19

Based on IRS Notice 2020-29, Brookhaven Science Associates (BSA) is allowing employees to make mid‐year changes to their Health Care Flexible Spending Account (FSA) elections for 2020 without a Qualifying Event. Employees may increase or decrease future contributions or add or drop coverage for 2020 in the Health Care FSA. This a one‐time election for 2020, and any other Health Care FSA elections will require a Qualifying Event. Details.

CARES Act Impact on Costs Related to COVID-19 Testing and Treatment

Based on provisions in the Coronavirus Aid, Relief and Economic Security (CARES) Act, BSA has implemented no copays, deductibles, or coinsurance for COVID-19 testing and related healthcare visits, including telemedicine.

As a result, Brookhaven Science Associates, LLC has implemented the following enhancements to the Aetna medical plans.

  • The cost of coronavirus (COVID-19) testing and the related consultative visit, including antibody testing, with an in-network health care provider will be provided without cost sharing (deductibles, copayment, coinsurance), preauthorization, or medical management requirements.
  • If preventive measures become available, defined as an “item, service, or immunization that is intended to prevent or mitigate” COVID-19, then such measures will be covered at an in-network healthcare provider without cost sharing.

For other care and/or treatment related to COVID-19, deductibles, copayment, and coinsurance will continue to apply based on the terms of the Aetna medical plans.

In addition, the health care flexible spending accounts (FSA), health savings account (Aetna Plan 4 – HSA), and health reimbursement arrangements (HRA), will now include coverage for the following eligible expenses:

  • over-the-counter medicines and drugs, without a prescription, and
  • menstrual products.

BSA Benefit Programs and Qualifying Events

As a result of the pandemic, you and your family may be experiencing events that affect your health care coverages and child care. Many parents have young children at home due to the closure of a child care facility or are no longer using child care while they are at home. Some families who had health care coverage through a spouse have now lost that coverage due to a layoff or furlough. If you are experiencing any of these situations, then you may have a Qualifying Event that enables you to enroll in Brookhaven’s medical, dental, and/or vision plans. Details.

New Flexibility for BSA Retirement and 401(k) Plans as a Result of CARES Act

On March 27, the President signed into law the Coronavirus Aid, Relief and Economic Security (CARES) Act. This enabled Brookhaven Science Associates, LLC (BSA) to provide employees with additional access to your BSA 401(k) Plan account if you have suffered adverse financial effects related to the pandemic. This notice describes generally the terms of the new coronavirus-related distributions and loans as well as relief for existing loans that may be available through the BSA 401(k) Plan. Additional information, including restrictions, may apply. This notice also describes a change to the "required minimum distribution" rules for 2020 for both the BSA Retirement Plan and the BSA 401(k) Plan. Details.

Updates for enrollees in the EyeMed vision care program

This update provides additional clarification on use of benefits. As with all managed care organizations, EyeMed is required to follow COVID-19 guidance and protocols provided by the Centers for Disease Control and Prevention (CDC), and state and local public health and insurance departments. We recommend you follow CDC guidelines regarding routine eye exams, including postponing routine visits. While the CDC is discouraging routine visits, the Cybersecurity and Infrastructure Security Agency has determined that optometry is an essential service. There are circumstances that may arise where you need to receive new glasses, lenses or contact lenses, or obtain replacements. This updated FAQ will provide some additional clarification. Download the Member FAQ (PDF)

Deadline for 2019 FSA Claims Extended to June 30

The filing deadline for health care and dependent day care flexible spending account (FSA) claims incurred in calendar year 2019 has been extended to June 30, 2020. The original deadline was March 31. This will be a one-time extension. The deadline in 2021 will revert to March 31. Learn about the Lab's FSA benefits. For questions, contact Denise DiMeglio at Ext. 2881 or