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Enterprise Service Desk
How can we help you...
The Enterprise Service Desk (helpdesk) is the single point of contact for all ITD computing system and personnel resources, and includes many supported software, hardware, and networking products.
to the Helpdesk
Our mission is to resolve 80% of issues over the phone on the first call. If necessary, your "Service Call" ticket will be routed to the best possible second level resource for resolution. Enterprise Service Desk analysts document, record, track and maintain histories of all Service Call tickets. In all cases, the most expedient way to return to productivity is to start by calling 631.344.5522 or send an email to firstname.lastname@example.org
We strive to totally satisfy the BNL user community. If you have a question that is not addressed in these pages, please send an email to email@example.com
Last Modified: October 12, 2011