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Account Management Office

Changing or Resetting Passwords

The Account Management Office offers two methods of changing or resetting their BNL NT Domain passwords; a self-serve method or by calling the ITD Help Desk.

Self Serve Method for Windows Users

Users running a Windows client can change their own password from their workstation as long as their account has not expired. Users must adhere to all Brookhaven Lab password policies.

  1. Press Ctrl+Alt+Del at the same time on your keyboard
  2. A popup security window should appear
  3. Press the Change Password button
  4. Make sure your User Name is correct
  5. Make sure you select BNL as your domain
  6. Input your Old Password in the field provided
  7. Input your New Password in the field provided
  8. Confirm your New Password in the field provided
  9. Press the OK button
  10. Your password has been changed. Press the Cancel button on the pop up security window to go back to your desktop.

Get IT Support

For all support issues and service requests, please contact the ITD Helpdesk via email at itdhelp@bnl.gov or call 631-344-5522.

ITD Help Desk Assistance

In an effort to protect our customers and to make our network more secure, we are implementing the following procedure only for password reset requests conducted over the telephone.

When calling the Help Desk for a password reset, ALL customers will be REQUIRED to provide the Help Desk analyst with the following personal information which will be used to authenticate the caller:

  1. Life or Guest Number
  2. Day and Month of birth
  3. Home Zip Code
  4. Last 4 digits of Social Security Number (unless the user does not have a SSN)

Please be advised that the Help Desk analysts are only provided with the above portions of personal data and do not have access to additional personal information.

During normal business hours (8:00 a.m. - 5:30 p.m. Monday - Friday), our Help Desk analysts will be required to ask each caller requiring a password reset or account assistance for the above information before service can be provided.